Shipping and Return Policy

Shipping

We offer free local delivery on mattresses and mattress sets within 20 mile from our warehouse and free nationwide delivery on selected products.

After placing you order we will contact you about estimated delivery details. Please make sure to provide accurate shipping address and contact information at checkout.

Returns

We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.

Mattresses

We believe you’ll fall in love with your mattress—after all, 93% of owners are satisfied with their mattress. We want you to be confident, so we offer up to 120 Night Tryout on selected products. We ask you to try it for minimum 30 nights, and if  you don’t love your new mattress, call us. We will work with you to address your concerns, and exchange it for the right one equal or higher value, plus shipping charges and restocking fee. Returns do not apply to closeouts, floor samples or if your product is found to be dirty, stained or abused.

Bedding Accessories and frames

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. Each of our products carries a warranty by the manufacturer to protect your investment. During the warranty period, we will work with the customer to receive a replacement product if there is a manufacturing defect. If the product is found to be unreasonably unsanitary, or abused by the customer, the product could have its warranty voided. We will offer a refund provided the product is brand new and still in original manufacturer packaging. If the product is not in this condition, we will work with the customer to receive a warranty replacement or repair from the manufacturer, depending on the condition of the product and the product in question subject to the manufacturer's decision.

Retail Store Purchases

If you bought your product from an R Mattress retail store, the return and exchange policies remains same.